Refund & Return Policy

At Montairex, we stand behind the quality of our premium timepieces and accessories. We want you to be completely satisfied with your purchase; however, we understand that sometimes a return is necessary. Our policy is designed to be as transparent and straightforward as possible.

1. 90-Day Money-Back Guarantee

We offer an extended return window to ensure you have ample time to evaluate your new item. You have 90 days from the date of delivery to initiate a return.

To be eligible, the item must be unused, in the same condition that you received it, and in its original packaging.

2. Refund Process

Once your return is received and inspected by our quality control team, we will send you an email to notify you of the approval or rejection of your refund.

Approved Refunds: A credit will automatically be applied to your original method of payment. Please allow a few business days for the transaction to be processed by your bank or card provider.

3. Return Shipping Costs

Customers are responsible for paying their own shipping costs for returning items. Original shipping costs are non-refundable. We strongly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

4. Damaged or Defective Items

We take great care in packaging our products, but if you receive a damaged or defective item, we will resolve it immediately.

Contact us at support@montairex.com within 48 hours of delivery.
Please include your order number and clear photos of the damage.
We will provide a free replacement or a full refund for any confirmed defects.

5. How to Initiate a Return